Senior Technical Solutions Manager

<div class="content-intro"><div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section">Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit <a class="c-link" href="http://www.redditinc.com/" target="_blank" data-stringify-link="http://redditinc.com" data-sk="tooltip_parent">www.redditinc.com</a>.</div> </div> </div> </div> </div> </div></div><p><span style="font-size: 12pt;">As Reddit continues to scale its advertising business, we’re looking for a <strong>Senior Technical Solutions Manager</strong> based in London to help drive the success of Reddit Ads across the region.</span></p> <p><span style="font-size: 12pt;">This is a senior individual contributor role that works across the Reddit Ads product portfolio, with particular expertise in app advertising technologies. You’ll act as a trusted technical advisor to advertisers, agencies, partners, Sales, Product, Engineering, and regional go-to-market teams.</span></p> <p><span style="font-size: 12pt;">You’ll lead complex investigations across campaign creation, delivery, measurement, reporting, APIs, integrations, funding, account access, and third-party reporting. You’ll also translate recurring technical issues and customer feedback into product improvements, scalable guidance, and more effective operating processes.</span></p> <p><span style="text-decoration: underline; font-size: 12pt;"><strong>This role is expected to work from the London office 1–2 days per week.</strong></span></p> <h2><span style="font-size: 12pt;"><strong>Responsibilities:</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Lead complex technical investigations:</strong> Diagnose and resolve ambiguous advertiser and partner issues across Ads Manager, campaign creation, targeting, ad experiences, delivery, pacing, auctions, reporting, measurement, Business Manager, asset sharing, funding instruments, credit lines, account access, APIs, integrations, MMP and SKAN workflows, validation requests, and third-party reporting discrepancies.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Advise customers and partners:</strong> Act as a trusted technical advisor, translating business objectives into practical recommendations across implementation, measurement, troubleshooting, and platform usage.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Manage escalations end to end:</strong> Triage urgent and revenue-impacting issues, coordinate the appropriate Product and Engineering stakeholders, maintain clear communication, and drive resolution against agreed service expectations.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Apply structured technical analysis:</strong> Use logs, data, APIs, event payloads, developer tools, documentation, and reproducible test cases to isolate root causes and distinguish between configuration issues, integration failures, measurement discrepancies, and product defects.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Influence product and engineering priorities:</strong> Identify recurring technical issues, regional friction points, and operational gaps. Turn findings into clear business narratives, evidence-based recommendations, and actionable roadmap feedback.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Support product quality and launches:</strong> Partner with Product and Engineering to test new features, validate advertiser workflows, identify risks before launch, and improve technical readiness.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Create scalable solutions:</strong> Convert recurring issues into runbooks, documentation, enablement, tooling, and automation that reduce repeat investigations and improve the customer experience.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Improve AI-assisted support workflows:</strong> Help manage and refine AI-enabled support flows, ensuring that outputs are accurate, well governed, and aligned with Reddit Ads processes.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Build structure in a growing function:</strong> Identify support gaps, establish repeatable processes, strengthen relationships across teams, and help shape how EMEA Technical Solutions operates.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Represent EMEA Technical Solutions:</strong> Share regional customer impact and technical insights with global Technical Solutions, Sales, Product, Engineering, and go-to-market leadership.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Participate in on-call support:</strong> Join a senior rotation supporting critical, revenue-blocking platform issues.</span><br><br></li> </ul> <h2><span style="font-size: 12pt;"><strong>Qualifications:</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">7+ years of experience in technical solutions, solutions engineering, ad technology, digital advertising, measurement, integrations, or a related customer-facing technical role.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Deep understanding of digital advertising ecosystems, including campaign setup, targeting, delivery, pacing, bidding or auction dynamics, reporting, attribution, measurement, and advertiser troubleshooting.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong expertise in mobile app advertising, including app event instrumentation, SDK and MMP configuration, attribution flows, SKAN, and app campaign diagnostics.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hands-on experience with REST APIs and technical integrations, including reading API documentation, testing endpoints, analysing request and response payloads, and troubleshooting authentication and permission issues.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience using logs, data analysis, developer tools, and reproducible test cases to investigate technical issues.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Working knowledge of web technologies and digital protocols, including JavaScript, HTML, CSS, APIs, feeds, and XML.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to prioritise customer impact, revenue risk, urgency, and scalable solutions in ambiguous situations.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent written and verbal communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience partnering effectively with Sales, Product, Engineering, Support, and external technology providers.</span><br><br></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated ability to operate independently, lead through influence, and create structure in a developing function.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">BA/BS Degree</span></li> </ul> <h2><span style="font-size: 12pt;"><strong>Benefits:</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Family Planning Support</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Gender-Affirming Care</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Mental Health &amp; Coaching Benefits</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Group Personal Pension Scheme with Employer match</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Private Medical and Dental Scheme</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Income Replacement Programs</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bike to Work scheme</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible Vacation &amp; Paid Volunteer Time Off</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Generous Paid Parental Leave</span></li> </ul><div class="content-conclusion"><p>In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.</p> <p><span style="font-weight: 400;">During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.&nbsp; We will not sell your personal information or disclose it to any third party for their marketing purposes.&nbsp; We will delete any recording of your interview promptly after making a hiring decision.&nbsp; For more information about how we will handle your personal information, including our retention of it, please refer to our <a href="https://redditinc.com/policies/candidate-privacy-policy">Candidate Privacy Policy for Potential Employees and Contractors</a>.</span></p> <p><em><span style="font-weight: 400;">Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.&nbsp; Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.</span></em></p></div>

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