About SmartnumbersWe are on a mission to stop fraud and improve customer authentication. Fraud is a huge problem affecting millions of people, it costs the UK nearly £7bn and represents 40% of all crime. Too often the solution has been to put in place cumbersome authentication processes that frustrate genuine customers, cause inefficiencies for organisations and fail to prevent fraud.
We are changing this by providing organisations with real-time insight into the risk of a caller. We combine patented machine learning technology with our industry consortium to help identify and prevent contact centre fraud. We also provide clients with real-time insight into the authenticity of the call by leveraging our unique network access and relationships.
We recognise that we need to work together to fight fraud, that is why we have fostered strategic partnerships with leading global organisations like Amazon, BT, and Genesys. Together, we protect some of the UKs largest banks, insurance companies and emergency services. We also believe in developing our people into high performing teams.
What you'll be working onWe're looking for someone to build out a long term 2–3 year strategic pipeline. As part of the role, you will be expected to do the following:
- Build and maintain a 12–18 month active pipeline to support business objectives
- Build and maintain relevant market awareness through client discussions, market research and industry events
- Provide senior management with clear updates, progress and forecasts as evidenced through the company CRM
- Nurture the customer advocacy program in support of our broader business goals
- Prioritise activities to meet quarterly business targets while maintaining a longer-term strategic pipeline
What you’ll achieve
You’ll be helping us achieve our mission by enabling fraud investigators across organisations to collaborate in their fight against fraud using our SaaS platform. The types of areas you’ll look at include:
- New Business Development
- Leading client facing discover conversations to establish key business issues
- Understanding and navigating the different approaches to fraud prevention across different sectors
- Helping Clients build business cases for Smartnumbers adoption
- Sharing intelligence and best practice across organisations
- Increasing market awareness by supporting events, posts or other GTM activities
- Building trust and a network of advocates among your client base
How you’ll work
You’ll be part of an empowered cross functional go to market team that leverages best practice and seeks continual improvement. You’ll be given the freedom to manage your own time with support and guidance from senior sales leadership. You’ll be expected to build, maintain and report on a clear 12–18 month runway of pipeline with dedicated time set aside each week for strategic focus and execution on new business development.
What you'll need for the roleSmartnumbers values diversity of experience. Candidates should have a strong combination of several of the following skills, competencies and experience:
- Numbers Obsessed – You live and breathe your pipeline and progress and take pride in its resilience and accuracy.
- Curious - You want to understand the problems our customers face and how we might solve them. You’re always looking for new opportunities to learn about our customers, the market, competitors, technology, etc.
- Customer Focused - You start with the customer and work back whilst understanding that solutions have to work for our business
- Outcome focused - You can define what success looks like and measure progress towards it
- A clear communicator - You’re capable of explaining things regardless of whether it’s to a software engineer, salesperson, customer support agent or CEO
What we can offer youAs well as a competitive salary of circa £100,000 per annum, we offer a comprehensive benefits package, covering a variety of areas, both professional and personal. These benefits include:
- Hybrid working style, with the expectation of two days in the office (with a great City of London office base!)
- Family friendly benefits including paid parental leave policies
- An extensive health insurance policy for you, with an option to add your family members
- A workplace pension with Hargreaves Lansdown
- Life insurance of 4 x your salary
- Weekly self-development time to spend exploring your professional development interests
- 25 days of annual leave (plus bank holidays), your birthday off, and an opportunity to buy up to 5 days annual leave per year
- A holistic wellbeing support plan encompassing a variety of offerings to assist you. We provide you with a monthly £50 allowance to fund activities to best support your wellbeing as well as workshops and training to provide tools and guidance. Additionally, there is a wide-ranging employee assistance programme available to advise on personal, family or financial matters, and fun social events during the year.
The application processWe have a simple 3 stage application process:
- 30-minute phone call with the hiring manager
- 1 hour interview and presentation
- HR and Bar Raiser Interview
Smartnumbers is committed to promoting equal opportunities in employment. You will receive equal treatment regardless of age, disability, neurodiversity, gender, gender identity, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation. We welcome all applications for this role.
We are committed to providing reasonable support/adjustments in our recruiting processes. If you need support, please reach out to the hiring contact.
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