***** This role is permanent work from home set-up from Tijuana, Mexico *****
Who We Are
We’re building the future of real estate — today.
HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that's enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.
Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.
Who You Are
You are a strong communicator who builds trust quickly and knows how to guide meaningful conversations. You’re skilled at listening, asking the right questions, and understanding client needs in a thoughtful, consultative way. You bring experience working directly with customers over the phone and are comfortable owning conversations from start to finish. You take pride in delivering a high-quality experience and helping clients make important decisions with confidence.
What You’ll Do
- Serve as the first point of contact for home buyers and sellers who have expressed interest through HomeLight
- Handle inbound (warm) leads through both incoming and outbound follow-up calls — no cold calling required
- Conduct one-on-one, consultative conversations to understand each client’s home buying or selling needs
- Build trust quickly and guide clients toward the most relevant HomeLight solutions
- Provide a high-touch, personalized experience that makes clients feel confident in their next steps
- Maintain detailed and accurate records of all client interactions in CRM systems
- Follow up thoughtfully to ensure a seamless and supportive client experience
What You Bring
- Proven experience in customer-facing roles (sales, client services, or similar)
- Strong communication and listening skills, with the ability to build rapport quickly
- Experience handling inbound leads or consultative conversations over the phone
- Ability to manage conversations with focus and depth (one client at a time)
- Customer-first mindset with a focus on quality over volume
- Strong organizational skills and attention to detail
- Comfort using CRM systems and standard business tools
- Ability to adapt in a fast-paced, evolving environment
Let’s chat!
HomeLight is an equal opportunity employer dedicated to building an inclusive and diverse workforce, providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will provide accommodations during the recruitment process upon request, and any accommodation will be addressed confidentially.