Customer Success Manager

Centellic · London, UK · Posted 2 hours ago

Job Description

The Customer Success Manager (CSM) is responsible for managing a portfolio of Lexology PRO and SPG customers, ensuring they realise value from their investment and achieve their business objectives. The role is accountable for driving customer retention, product adoption, engagement, and overall customer satisfaction throughout the customer lifecycle. Working closely with customers, the CSM develops trusted relationships, delivers proactive success planning, identifies risks and opportunities, …

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Customer Success Manager

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